Maybe Not?

I don't understand why this has to be so difficult! All it takes is one fax. My counselor said she would do it Monday. I emailed her Tuesday morning to see if it was done and she replies "I plan to do it today!" Still nothing. I don't understand why she keeps lying to me. If it is going to be 6 months from now say so. Don't tell me everyday for the next 6 months it will be tomorrow!