I got another email from my audie yesterday. She said they have not been trained yet to program the Neptune so she is not able to order it. But... she will order the BTE for me and when the Neptune is available, I will be able to upgrade! It may happen by the time I am activated which is Jan. 26th but she can not say for sure. Doesn't matter to me when, at least I know I can have it! I am still excited!